Blog & News

Join us at HITEC Orlando The hospitality industry is an ever-changing and ever-expanding one. In part, this is due to the many different innovations that help the industry grow with each passing year. In an effort to bring forth all of the new technologies that are released each year the

Cannabis, Security, and Business Cannabis is a growing industry with a plethora of nuances surrounding it. Cannabis brings the best, and the worst type of customer and base, and it’s important to understand the laws surrounding the industry. Depending on the state you live in, the laws can differ from

Guest Ban Announces the release of its highly anticipated visitor management system SEATTLE—Gues Ban™ announced today it will be releasing it’s long awaited and highly anticipated visitor management system for hospitality, airlines, events, and more. The management system provides ID Verification, Internal & Network Wide watchlists, Active warrants, and an

The Increase of Crime in Washington State In July of 2021 Washington Gov. Jay Inslee signed a dozen of new bills into law. The hope was to improve policing in the state, reduce the use of deadly force and prevent deadly encounters, and if they did happen, the investigations were

Wi-Fi QR Codes & their benefits Whenever you go to a hotel, a friend’s house, or even a restaurant, the one thing you want to know is, what is the Wi-Fi password and how do I get it. Many businesses have adapted to this trend from guests and customers and

Visitor Management System for Hospitality Industry The hospitality and tourism industry includes a wide range of services that bring in people from all areas of life. Families going on vacation, to business professionals coming in for their first big proposal, the industry is ripe with people traveling and enjoying the

Top 5 Ways to Improve Hospitality Guest Experience Guest relations is one of the most important aspects of a successful hotel. A happy guest means more stays and a better reputation. A clean room, a friendly staff, and a speedy check-in are some of the most important factors a guest

Real Stories of Guests being banned from a hotel This article will go over real stories from real hotel owners about why they banned a guest from their hotel or property. Many of these issues could have been resolved by having a system in place that would inform the hotel

Add Your Heading Text Here The hotel’s reputation is created by both good and bad services provided to the customers. It is important for hotel owners and managers to keep track of their customers’ reviews and feedback. A good hotel reputation helps the hotel attract new guests and retain regular

How to Handle Guest Complaints in Hotels Hotel industries face numerous challenges, one of them being customer complaints. The sector receives all kinds of guests from different backgrounds; hence they perceive things differently. If guests’ complaints are not correctly handled, the guest would likely shift to a competitor along with

How to Ban a Guest From a Hotel Guests should not be in the same room for more than 30 days. It is best practice to have the guest switch hotel rooms and keep reservations shorter than 30 days to avoid the guest from becoming a tenant. When a guest