Guest Ban, the premier provider of ID scanning technology for the hospitality industry, is set to exhibit at the upcoming AAHOACON 2023 (Asian American Hotel Owners Association Convention) in Los Angeles, California. The convention, which runs from April 11th-14th, will…
Join us at HITEC Orlando The hospitality industry is an ever-changing and ever-expanding one. In part, this is due to the many different innovations that help the industry grow with each passing year. In an effort to bring forth all…
Wi-Fi QR Codes & their benefits Whenever you go to a hotel, a friend’s house, or even a restaurant, the one thing you want to know is, what is the Wi-Fi password and how do I get it. Many businesses…
Visitor Management System for Hospitality Industry The hospitality and tourism industry includes a wide range of services that bring in people from all areas of life. Families going on vacation, to business professionals coming in for their first big proposal,…
Top 5 Ways to Improve Hospitality Guest Experience Guest relations is one of the most important aspects of a successful hotel. A happy guest means more stays and a better reputation. A clean room, a friendly staff, and a speedy…
Real Stories of Guests being banned from a hotel This article will go over real stories from real hotel owners about why they banned a guest from their hotel or property. Many of these issues could have been resolved by…
Add Your Heading Text Here The hotel’s reputation is created by both good and bad services provided to the customers. It is important for hotel owners and managers to keep track of their customers’ reviews and feedback. A good hotel…
How to Handle Guest Complaints in Hotels Hotel industries face numerous challenges, one of them being customer complaints. The sector receives all kinds of guests from different backgrounds; hence they perceive things differently. If guests’ complaints are not correctly handled,…
How to Ban a Guest From a Hotel Guests should not be in the same room for more than 30 days. It is best practice to have the guest switch hotel rooms and keep reservations shorter than 30 days to…
Know Your Rights The entire United States is covered by the Federal Civil Rights Act of 1964, which prohibits discrimination by privately owned places of public accommodation So, no matter where you live, you cannot deny service to someone because of his…