Catch policy matches earlier
Alert the agent when manager attention is needed before a room key is issued. The detailed finding stays out of the agent view.
Optional guest screening add on
Guest Ban checks each ID scan automatically against your hotel’s ruleset. When a configured rule is met, the front desk sees a simple Do Not Rent alert. Only authorized managers and owners can see the underlying report.
The screening and alert decision happen automatically. Front desk agents never need to interpret a criminal report.
Illustrative findings
Do Not Rent Alert: Do Not Rent to Guest
I AcknowledgeIllustrative example. The property’s ruleset determines when the simple agent alert appears. Agents see no offense or report details; the sample manager report is fictional.
A simpler way to apply your policy
An ID tells you who is checking in. Guest Ban applies your property’s ruleset automatically, then shows the agent a simple Do Not Rent alert when manager review is needed.
Alert the agent when manager attention is needed before a room key is issued. The detailed finding stays out of the agent view.
Management sets the criteria in advance. Front desk staff follow the same defined alert and escalation process on every shift.
Timely review can help teams address concerns before they affect other guests, staff time, and the property experience.
Quiet in the background
There is no separate criminal search to run. The property’s ruleset is checked automatically after the ID scan. When an alert is triggered, the agent sees only a simple Do Not Rent message and calls a manager. The reason and full report stay with authorized managers and owners.
Simple for every shift
The agent uses the usual Guest Ban ID scan. The policy check happens behind the scenes and adds no separate screening task.
Guest Ban captures supported identity details from the ID already being scanned for check in.
Guest Ban checks available records against the property’s configured ruleset in the background.
If a configured rule is met, a Do Not Rent alert appears automatically. The agent sees no reason or criminal details.
An authorized manager or owner opens the full result, verifies the match, and applies the written policy.
Your rules, your workflow
Choose the rules that trigger an automatic Do Not Rent alert. The front desk sees the same simple message for a match, while authorized managers and owners can review the reason and full report.
Select the types of records relevant to your written policy.
Set how the rules evaluate record type and time period.
A matching rule shows the same simple alert to agents. Managers verify the detailed result.
Built for hospitality
Explore how different hotel operators can use the same configured screening process.
Extended stay guests may occupy a room for weeks. A clear arrival policy helps managers review relevant signals before a stay begins and document a consistent response.
Owner operated and independent hotels can move from informal judgment to a repeatable process that clarifies when staff should call a manager.
Portfolio teams can align screening criteria and manager reviews across participating properties while connecting the result with existing Guest Ban records.
Anonymized hotel results
10 comparable properties · same months in 2025 and 2026 · rates per 1,000 ID scans
Across these 10 properties, Check-ins rose 49% in the same months.
Fewer disruptive incidents and less room downtime may help protect guest confidence, repeat stays, and the rooms available to sell. Booking growth was not measured in this comparison.
About these results: All 10 participating hotels required an ID scan for every guest on every reservation. The comparison reflects the broader Guest Ban ID scanning, Do Not Rent, documentation, and optional screening program; it does not isolate the effect of criminal screening. Changes are observational and may also reflect staffing, occupancy, local conditions, and reporting practices. Unique bookings and review ratings were not measured.
Think beyond the alert
A consistent screening program can support better decisions today and a more dependable guest experience over time.
Fewer disruptions and losses can mean less time spent on damage, recovery, and rooms taken out of service. Outcomes vary by property.
A calmer, better managed property can help guests feel comfortable staying and returning. Measure booking and review results at your own hotel.
Managers and owners can review full screening results alongside the scanned ID record, DNR alerts, and incident documentation.
These are potential operational benefits, not a promise of fewer crimes, higher occupancy, or improved reviews.
Protect your reputation
Guests notice when a hotel feels orderly and well cared for. Consistent guest checks can be one part of protecting that experience, keeping rooms ready, and giving satisfied guests a reason to book again.
Two ways to screen guests
Already using Guest Ban? Keep screening built into every ID scan. Just need an occasional check? Innstrata Screen lets verified hospitality businesses search without installing a scanner or integrating a PMS.
Let your front desk work as usual. Guest Ban automatically applies your configured criminal screening rules when an ID is scanned.
Have a same-day arrival or need to check a specific guest? Enter a name and date of birth, run the search, and review available results in seconds in most cases.
What a search can return
Depending on source coverage and records available for a potential identity match, results may include these types of public record information. Not every category appears in every report.
Review available felony, misdemeanor and other reported criminal history associated with potential identity matches.
View reported traffic-related offenses, including DUI-related records, where included by a source.
Review possible matches to registered sex offender information when covered by the selected screening product.
Review supported government watchlist information where it is included in the service and authorized for your account.
See available arrest and charge information, where reported. An arrest is not proof of a conviction.
Identify possible warrant-related records where available. Status and identity may require independent verification.
Review available public registry information returned by the applicable screening sources.
Coverage depends on the contracted search product, jurisdiction and source availability. Category labels do not guarantee that every database or registry is searched.
Innstrata Screen pricing
No Guest Ban subscription, ID scanner, or complicated implementation required. Create a verified business account and get your first search free.
For occasional walk-ins and one-time checks.
For businesses checking guests regularly.
For hotel groups and hospitality operators.
Pricing above applies to Innstrata's standalone, manual, on-demand searches, not Guest Ban's automated screening add-on. A completed database search is charged even if no records are returned. Identity matches and record availability vary; searches are not comprehensive courthouse-verified investigations. Verify current free-credit and pack terms before publishing.
Same-day guests need answers now
Search available criminal records in seconds in most cases. No lengthy implementation, no manual courthouse retrieval, and no need to join the Guest Ban ecosystem for an occasional check.
Free search available to eligible, verified businesses. Results and response times may vary.
Common questions
No. Criminal screening is an optional add on. Contact sales for pricing and a setup discussion based on your properties and intended usage.
After the usual ID scan, Guest Ban checks the property’s ruleset automatically. If a rule is met, the agent sees a simple Do Not Rent alert asking them to contact a manager. It does not say why the alert appeared or show criminal details. Authorized managers and owners can review the full report.
No. A potential match is a signal for review, not proof of identity or an automatic reason to refuse a stay. Your team should verify the match and relevant context and follow applicable law and the hotel’s policy.
Yes. The property’s configured ruleset determines when the automatic Do Not Rent alert appears. Available configuration can include offense category, severity, lookback period, and access for approved users. The exact configuration is reviewed during setup.
The check can run within the existing ID scan workflow. Response time can vary by source and a potential match may require additional manager review before check in continues.
Guests without a ruleset alert continue through the usual check in process. When an alert appears, a manager verifies the match and follows your written policy. Some stays may be declined, while a more orderly property may support guest confidence and repeat bookings. At the 10 hotels above, every guest was required to have an ID scanned for each reservation and recorded scans rose 94%. That points to more recorded check in activity, but the comparison did not count unique bookings or prove the effect of criminal screening alone.
No database contains every record, and public data differs by jurisdiction and update schedule. A result can also refer to another person with similar identifiers. Screening supports informed review; it does not certify that a guest has no criminal history.
Yes. Innstrata Screen is a separate on-demand screening service for eligible, verified hospitality businesses. You can manually enter guest details and review available results without using Guest Ban ID scanning or PMS integrations. Learn about Innstrata Screen.
Innstrata Screen offers your first eligible search free with no credit card, then $4.99 per individual search, a five-search pack for $19.99, and custom enterprise volume pricing. These are separate from Guest Ban automated screening pricing.
Yes. Each completed Innstrata database search uses one search credit even when no matching criminal records are returned. An empty result does not guarantee that a person has no criminal history.
Innstrata focuses on instant database searches instead of the manual courthouse retrieval and verification steps that can extend traditional screening timelines and increase costs. Most requests return quickly, but results vary by data source and may require further review.
No. This instant non-FCRA screening offering is intended for specifically approved hospitality guest-use cases. It is not for employment decisions, long-term residential tenancy applications, credit, insurance, or other FCRA-regulated eligibility decisions.
Optional protection for your hotel
Tell us about your property, your current Guest Ban setup, and the policy you want your team to follow. We’ll discuss fit, configuration, and pricing.
Available as an optional add on. Pricing is provided by the sales team.
ID Scanning & DNR solutions for Hotels
Guest Ban
Address:
630 Valley Mall PKWY PMB 608, East Wenatchee, WA 98802
Phone:
(425) 484-0915
Email:
support@guestban.com